How Can We Help?

Frequently Asked Questions

Can I extend my deadline to resubmit my revised paper?

Please email the Editorial Office via email or the manuscript submission system quoting your manuscript ID and how long you require.  Please note, you can extend the deadline to resubmit after the original deadline has expired.

How do I format my paper?

For all writing and formatting guidelines, please visit the Authors page for article type specifications, and consult the Author Hub where you can also refer to our formatting checklist to make sure you have covered everything upon submission.

How can I track my submitted paper?

You can find the status of your manuscript on your Author Dashboard on the manuscript submission system.  If you are confused by the terms, please refer to the explanations on the status terms and the publishing process at BMJ.

I don’t understand the editorial or reviewer’s comments

If you are unsure about the editorial comments or the reviewer’s comments, please email the Editorial Office asking for clarification.  Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the Authors page or Author Hub.

My paper has been accepted, what happens next?

Your paper will be checked by our Editorial Office and a payment email will be sent out to you regarding the article processing charge, if you have not received this email within a week please email the Editorial Office.  After payment has been received, your paper will be typeset and you will be sent proofs of your paper.  If you have a query relating to a paper in Production or are having issues with your proof, please email the Production Editor.

Can’t find what you’re looking for?

If any of these did not answer your question, please visit the Authors page or Author Hub for information on the publishing process, policies and guidelines.  If you are a reviewer looking for advice, please visit our Reviewer page.  If you still can’t find what you’re looking for, please find the relevant contact details below.

Contact Us

Customer support

Customer Services website

For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.

Editorial office

RMD Open Editorial Office
BMA House
Tavistock Square
London, WC1H 9JR

Tel: +44 (0) 203 655 5997

For queries relating to your manuscript before acceptance, or contact us via the manuscript submission system using your manuscript ID.

Production team

Production Editor

For queries relating to your manuscript after it has been accepted.


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For further details please contact Lindsey Fountain:

Subscriptions and single issue orders

For ALL subscription enquiries and orders


Please refer to our Permissions guidelines

Press enquiries

Guidance on BMJ Media Releases

Media enquiries only (9:00 to 17:00 UK)
If you have a media related enquiry, or you are a journalist needing copies of papers or press releases, please contact the Media Relations team at:

For urgent out of hours enquiries please call:
Tel: + 44 (0) 7825 118 107 or + 44 (0) 7388 708 030

Author reprints

BMJ Reprints Team
Tel: +44 (0)20 7383 6305
Fax: +44 (0)207 554 6185

Commercial reprints except USA and Canada

Nadia Gurney-Randall
Mobile: +44 (0)7866 262344
Reprint form

Commercial reprints North America

Ray Thibodeau
Tel: +1 267 895 1758
Mobile: +1 215 933 8484
Reprint form

BMJ Sales


Display advertising sales (except Americas) 

Sophie Fitzsimmons (Sales Executive)
Tel: +44 (0)20 3655 5612
Information on rates and how to advertise in RMD Open

Online advertising sales (except Americas) 

Marc Clifford (Sales Manager)
Tel: +44 (0)20 3655 5610
Information on rates and how to advertise in RMD Open

Display & Online Advertising Sales (Americas)

Jim Cunningham
Tel: +1 201.767.4170
Fax: +1 201.767.8065
Information on rates and how to advertise in RMD Open

Institutional marketing